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Technical Services

Service

For more than thirty years, FCS IMM has built a very good reputation for its machines' high quality and excellent functions. The FCS World Marketing and Servicing Network rapidly and efficiently support customers' need.

We have established three Sales & Service Offices in Taiwan, more than thirty ones in China, and have approximate forty agents all around the world. There are hundreds of professional technicians standby to serve FCS customers.

Now, we are holding a new "FCS" philosophy as our service objective, to provide Fast, Customer oriented, and differential Service. Wherever is your business venture, FCS will always with you and provide you the most professional service.

Basic Service

  • 24-Hr Year Round Maintenance Service Hotline

    To ensure the smooth operation of your machines, we provide round-the-clock service hotline. Any problem reported will be resolved expeditiously within one working day.

  • Periodical Itinerancy Checking And Maintenance

    Our professional technician will periodically do maintenance service according to the itinerancy service schedule to ensure smooth running of your machines *.                   

  • Product Warranty

    FCS provides one year warranty for new machines. Under normal operation, machine parts and maintenance costs will be provided for free within the first year. Structure casting parts are with 2 years warranty for free charge.

  • Sufficient Parts Supply

    We guarantee on providing sufficient parts in reasonable price. Quotation for the parts or maintenance costs will be provided within 2 working days.

  • Survey On Customer's Satisfaction

    We conduct telephone interviews, and send questionnaires to survey customers' satisfaction of our machine quality and after sales service. This on-going effort helps to ensure improvement in machine quality and personal service quality.

* The service is only available in Taiwan and China area.

Advanced Service

  • Customization Service

    We are open to customer's special requests whether its on program modifications, extra functions or special specifications. Therefore we are not only providing a satisfactory product, but a product catered to your needs.

  • Omni-bearing Profession Service

    FCS is the only company in Taiwan within this industry that writes and prints its own user manual and textbooks. We have the best teachers to train, educate, and impart molding skills and trouble shooting skills to customers.

  • Turnkey Solution Service

    We provide a complete turnkey solution for your important investment project. From the selection and purchase of IMM, ancillary equipment, to factory plant planning and the evaluation on the cost- efficiency, our professionalism and expertise will ensure the success of your investment.

  • Professional Molding Trial Service

    FCS owns a professional mold testing plant with complete ancillary equipment, which will meet your request on testing all kinds of mold.

  • Mold Flow Analysis

    FCS has set up Department of Mold & Injection System Technology and PIM Lab., from which we are taking the advantage of the latest mold flow analysis software, and willing to be your professional consultant for new product development or finding injection molding solutions.

  • Nonsked Seminar

    FCS nonsked invites domestic well-known experts and consultants to conduct a series of technology and management seminars to enrich your knowledge.

 
+886-6-5950688 
+886-6-5951129 
fcsco@fcs.com.tw

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