FCS Injection Molding Machine Service
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 For many years, FCS IMM has a very good reputation for its machines' high quality and excellent functions. The FCS World Marketing and Servicing Network rapidly and efficiency support the customers' need. We have established three Sales Service Offices in Taiwan, and more than twenty in China. There are more than 100 professional technicians who are on all time standby to serve FCS customers. We have also established about 40 Professional Agencies around the world. These agents are equipped with sales capabilities, and they undergo frequent training sessions on new technology at the FCS headquarters to better serve FCS's worldwide customers. Wherever is your business venture, FCS will always with you and provide you the most professional service.
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Basic Services
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[ All Year Round-The-Clock Maintenance Service Hotline ]
To ensure the smooth operation of your machines, we provide round-the-clock service hotline. Any problem reported will be resolved expeditiously within one working day.
[ Guaranteed Arrival With 2 hr of your Service Call ]
Upon reception of your service request, our professional technician will arrive within 2 hr to provide you timely service *1.
[ Periodical Itinerancy Checking And Maintenance ]
Our professional technician will periodically do maintenance service according to the itinerancy service schedule to ensure smooth running of your machines *2.
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[ Quality Warranty Service ]
FCS provides one year warranty for new machines. Under normal operation, machine parts and maintenance costs will be provided for free within the first year. Structure casting parts are with 2 years warranty for free change.
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[ Sufficient Parts Supply ]
We guarantee on providing sufficient parts in reasonable price. Quotation will be provided within 2 working days for the parts or maintenance costs.
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[ Special Promotion For Parts ]
To thank our customers for their continuous support, we will give the most practical feedback and provide 20% special discount for customers who have been with us for 5~9 years*3, and 10% for those who have been with us for 10 years.
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[ Survey On Customer's Satisfaction ]
We conduct telephone interviews, and mail out surveys to study customers' satisfaction of our machine quality and after sales service. This on-going effort helps to ensure improvement in machine qualities and personal service quality.
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*1 :
| This guarantee is only within Taiwan area, the arrival service will be within 2 days in China area. |
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*2 :
| The service is only available in Taiwan and China area. |
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*3 :
| On the basis of machine age. |
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Value-Added Service
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[ Custom Made Service ]
We are open to customer's special requests whether its on program modifications, extra functions or special specifications. For we are not only providing a satisfactory product, but a product catered to your needs.
[ Omnidirectional Profession Service ]
FCS is the only company in Taiwan within this industry that writes and prints its own user manual and textbooks. We have the best teachers to train, educate, and impart molding skills and trouble shooting skills to customers.
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[ Turnkey Solution Service ]
We provide a complete turnkey solution for your important investment project. From the selection and purchase of IMM, ancillary equipment, to factory plant planning and the evaluation on the cost- efficiency, our professionalism and expertise will ensure the success of your investment.
[ Professional Mold Testing Service ]
FCS owns a professional mold testing plant with complete ancillary equipment, which will meet your request on testing all kinds of mold.
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[ Nonsked Seminar ]
To thank our customers for their continuous support, FCS invites well-known experts and consultants in Taiwan to conduct a series of technology and management seminar to enrich customers' knowledge.
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Mold Flow Analyzing Service
FCS setup a mold department and Mold Flow Analyzing group to assist customers on developing new products and gas assisted molding technology by using the up-to-date mold flow analyzing software.
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FCS Technnology Website
To greet the coming of Internet age, we have setup the FCS Technology Website (www.fcs.com.tw). Provides abundant up-to-date information by
establishing forum of technology and opinion exchange mailbox. Everyone is welcome to visit our
website.
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Our Sales and Service Centers
